"With TeamViewer are we in a position to serve our customers quickly and effectively, thanks to the optimal support and flexible options TeamViewer software offers."įor more information, visit Licenses are available for business users, and TeamViewer is available free for non-commercial use. Seehuber, Professional Services Manager shares: Both Canon and their clients can operate in confidence knowing their critical data will not be compromised through these remote support sessions.Ĭanon plans to extend their use of TeamViewer software as a standard tool for one-on-one sessions of their pre-sales presentation. Furthermore, the ability to effectively present to clients via internet reduces the need to see clients face-to-face, eliminating these added costs.Īdditionally, Canon selects TeamViewer as their collaboration tool of choice due to the high level of security the software respects. This creates high levels of both customer satisfaction and efficiency within the Group, itself. Primary advantages of the remote support solution include the speed at which Canon can access customer computers. These precise records remain available for each member of the Group to source and reference session details, making future support sessions smoother and more efficient. With the newest software, including TeamViewer Manager, Canon is able to maintain and share detailed information about each support session. Thanks to the TeamViewer Premium License software, the Solutions Business Group is equipped to work together and assist customers through remote support. Initially experimenting with short term licenses, Canon now benefits from the TeamViewer one-time payment structure with a Premium License. From pre-sales consultation to after-sales troubleshooting, the Group looks after clients at all levels.įor fast and flexible support, Canon has used TeamViewer remote software for several years. The Solutions Business Group oversees Canon IT solutions throughout their life-cycle and offers technical customer support for these digital imaging solutions. The Solutions Business Group uses TeamViewer remote software to provide quality customer support, via internet. They will explain everything they are doing, and they will close the TeamViewer session before ending the phone call.TeamViewer GmbH, leading provider of solutions for online communication and collaboration, is selected and deployed by Canon Deutschland GmbH, headquartered in Krefeld Germany. LTS staff and the Help Desk will use TeamViewer only while a phone call is in progress with the person requesting help. They will be able to see everything the Help Desk or LTS staff is doing on their computer, and will still maintain control of their mouse and keyboard. The person whose computer is being remotely accessed should minimize or close any confidential information on their desktop before the TeamViewer session begins. Computers that are not imaged or have an incompatible version can download the latest TeamViewer QS version directly from the vendor.įor the Help Desk and LTS staff to access a computer using TeamViewer, the person requesting remote support must first launch the application (search for “TeamViewer QS”), then give the ID and Password to the Help Desk or LTS staff. TeamViewer is remote access software used by the Computing Help Desk and Library & Technology Services staff.Īll College-owned computers should have TeamViewer installed, although it could be an outdated version.
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